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General Terms and Conditions for Using the Usercentrics Software (USA)

Last update: March 17, 2025

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (“GTCs”) govern the provision and use of the Company Products (as defined below) provided by Usercentrics Inc. (“Company” or “Usercentrics”). These GTCs apply to all entities based in the United States or Canada entering into agreements or transactions with Usercentrics, including but not limited to those expressly identified as “Customer” on any Order Form or online registration, online registration, or similar agreement, as well as any individuals or entities that access, purchase, or otherwise use the Company Products (collectively, “Customer”). By accessing, purchasing, or otherwise using the Company Products, such Customer acknowledges and agrees to be bound by these GTCs. Any additional or conflicting terms presented by the Customer, including in Order Form or online registrations or other documents, are hereby expressly rejected unless expressly agreed to in writing by Usercentrics. These GTCs shall be effective as of the date of acceptance and shall remain in effect unless terminated or amended in accordance with the terms set forth herein.

1. COMPANY PRODUCTS AND SERVICES

1.1. Provision of Products and Services. Subject to the terms and conditions of this GTC, including all applicable Order Forms, online registration, agreements, (collectively, this “Agreement”), Company will provide Customer with the online software-as-a-service products and services on a subscription basis for the Subscription Term (defined below), and such other products and services, as set forth on an applicable Order Form or online registration (collectively, “Company Product(s)”). Company Products include Company Software (as defined below). Each Order Form or online registration or online registration will be incorporated into, and is fully governed by, this Agreement upon execution of the Order Form or online registration by both parties. In the event of any conflict or inconsistency between this Agreement and an Order Form or online registration, this Agreement shall control.

1.2. Access to Products. Customer may access and use Company Products on a non-exclusive and non-transferrable basis, solely for its internal business purposes, and only in accordance with the terms and conditions of this Agreement, the applicable Order Form or online registration, and any end user technical documentation provided or made available by Company for such Company Products (“Documentation”). To the extent Company provides Customer with any downloadable software, agents, SDKs, APIs, or other code in connection with the Company Products (“Company Software”), Company grants to Customer a revocable, non-exclusive, non-transferable, non-sublicensable, limited right to use the Company Software during the applicable Subscription Term solely as reasonably necessary for Customer’s use of the Company Products in accordance with this Agreement. For clarity, except for Company Software, Company’s software products are provided on a remote, software-as-a-service basis only.

1.3. Permitted Users. Customer may permit its employees, agents, independent contractors and consultants to use the Company Products on its behalf (“Permitted Users”), provided Customer remains responsible for the acts and omissions of each such Permitted User. Use of the Company Products by Customer in the aggregate must be within the restrictions set forth in the applicable Order Form or online registration or online registration (if any). If Customer is given passwords to access Company Products on Company’s systems, Customer shall require that all Permitted Users keep user ID and password information strictly confidential and not share such information with any unauthorized person. Customer shall be responsible for any and all actions taken using Customer’s accounts and passwords.

1.4. Use by Affiliates. Each of Customer’s Affiliates (defined below) identified on an Order Form or online registration will be entitled to access and use the applicable Company Products in accordance with this Agreement and the applicable Order Form or online registration, provided that Customer shall remain responsible to Company for the actions and omissions of each such Affiliate (and each of such Affiliate’s Permitted Users). The terms of this Agreement will govern, and will be incorporated by reference in, each such Order Form or online registration as if this Agreement were separately executed by the applicable Customer Affiliate, and the term “Customer” as used in this Agreement will be deemed as applying to such Customer Affiliate for the purposes of such Order Form or online registration. “Affiliate” means an entity that, directly or indirectly, controls, is controlled by, or is under common control with a party. As used herein, “control” means the power to direct the management or affairs of an entity or the beneficial ownership of fifty percent (50%) or more of the voting equity securities or other equivalent voting interests of an entity.

1.5. General Restrictions. Customer shall not, and shall not allow any third party (including any Permitted User or Affiliate) to: (a) sell, rent, lease or use any Company Product for time sharing purposes; (b) use any Company Product to help develop, or help provide to any third party, any product or service similar to or competitive with any Company Product; (c) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code of any Company Product; (d) copy, modify or create derivative works from any Company Product or any Documentation; (e) remove or obscure any copyright or proprietary or other notice contained in any Company Product or Documentation; (f) propagate any virus, Trojan horse, or other malware or programming routine intended to damage any system or data; (g) access or use any Company Products in a manner intended to circumvent or exceed service account limitations or requirements; (h) use any Company Products in a manner that violates any applicable law, regulation, or legal requirement or obligation; (i) use any Company Products in violation of any third-party rights of privacy or intellectual property rights; (j) use or permit the use of any tools in order to probe, scan or attempt to penetrate or benchmark any Company Products; (k) post, upload, transmit or provide any Customer Data that Company reasonably deems to be unlawful, harmful, abusive or otherwise objectionable; or (l) use the Company Products except as expressly permitted by this Agreement.

2. CUSTOMER OBLIGATIONS; CUSTOMER DATA

2.1. Generally. “Customer Data” means information, data, and other content, in any form or medium, that is downloaded, or otherwise received, directly or indirectly (including via a third-party provider), from Customer (including from a Permitted User on Customer’s behalf) by or through the Company Products, or provided by Customer to Company to input into the Company Products. Customer represents and warrants to Company that Customer’s use of Company Products and all Customer Data is and will be at all times compliant with Customer’s privacy policies and all applicable local, state, federal and international laws, regulations and conventions, including, without limitation, those related to data privacy, international communications, and the exportation of technical or personal data (including Personal Data (as defined in Section 12)). Customer is solely responsible for the accuracy, content and legality of all Customer Data. Customer represents and warrants to Company that Customer has sufficient rights in the Customer Data to grant the rights granted to Company in Section 2.2 below and that the Customer Data does not infringe or otherwise violate the rights of any third party.

2.2. Rights in Customer Data. As between the parties, Customer shall retain all right, title and interest (including any and all intellectual property rights) in and to the Customer Data. Customer hereby grants to Company a non-exclusive, worldwide, irrevocable, transferable, sublicensable (through multiple tiers), fully paid-up, royalty-free right and license to use, copy store, transmit, modify, and display the Customer Data in order to: (a) provide the Company Products to Customer; and (b) perform such other actions as authorized or instructed by Customer in writing (email to suffice).

2.3. De-identified Data. Company may create and use de-identified data related to Customer’s use of the Company Products in order to improve Company’s products and services, to develop new products and services, and for its other business purposes (and such de-identified data will be owned by Company).

2.4. Third Party Application Service Providers. Customer may be able to access and use certain optional third-party services or products (e.g., a third-party service that integrates with Company via opt-in, or uses Company’s APIs) through or with its use of the Company Products (“Third-Party Services”). Customer is under no obligation to use any Third-Party Services. IF CUSTOMER USES ANY THIRD-PARTY SERVICES, COMPANY WILL NOT BE RESPONSIBLE FOR ANY ACT OR OMISSION OF ANY PROVIDER OF SUCH THIRD-PARTY SERVICES. COMPANY DOES NOT WARRANT OR PROVIDE DIRECT SUPPORT FOR ANY THIRD-PARTY SERVICES. CUSTOMER ACKNOWLEDGES AND AGREES THAT COMPANY WILL HAVE NO RESPONSIBILITY OR LIABILITY FOR THE ACTS OR OMISSIONS OF ANY PERMITTED USERS IN CONNECTION WITH ANY THIRD-PARTY SERVICES.

3. OWNERSHIP

3.1. Ownership. Customer acknowledges that no intellectual property rights are assigned or transferred to Customer hereunder. Customer is obtaining only a limited right to access and use the Company Products set forth on the applicable Order Form or online registration. Customer agrees that Company or its suppliers own and retain all right, title and interest (including all patent, copyright, trade secret and other intellectual property rights) in and to (a) the Company Products, Documentation, and any and all related and underlying technology, documentation, and other information and (b) any intellectual property it develops hereunder, and any derivatives thereof (individually and collectively, “Company Technology”).

3.2. Feedback. In the event Customer provides Company with any suggestions, ideas, improvements or other feedback with respect to any aspect of the Company Products (“Feedback”), Company shall own such Feedback.

4. SUBSCRIPTION TERM, FEES AND PAYMENT

4.1. Subscription Term and Renewals.

4.1.1. Unless otherwise terminated as set forth below, each Order Form or online registration will have a term as set forth therein (“Initial Term”). Thereafter, each Order Form or online registration will automatically renew for successive renewal terms of equal length to the Initial Term (each, a “Renewal Term,” and together with the Initial Term, the “Subscription Term”), unless either party provides the other party with written notice of non-renewal at least thirty (30) days prior to the expiration of the then-current Subscription Term. If no term is stated on an Order Form or online registration, the Initial Term for such Order Form or online registration is one (1) year. 

4.1.2. In case of a monthly subscription, the Agreement shall commence on the Effective Date and shall be renewed on a monthly basis (“Regular Contract Term”), unless a longer term has been contractually agreed on; thereafter, this Agreement shall be extended on a monthly basis (a “Monthly Renewal Term”), unless either party notifies the other party prior to the expiration of the then-current term that it does not wish to renew this Agreement. The termination of a monthly subscription does not require any justification and must be declared in writing (by email) to the other party. (Each Regular Contract Term and Monthly Renewal Term is referred to herein as a “Term”).

4.1.3. Usercentrics may offer additional services (“Add-ons”) that can be purchased exclusively in conjunction with the Company Products. Usercentrics has the right to change the available offerings of the Add-ons as it sees fit. If a Customer opts to purchase an Add-on, the purchase becomes binding upon confirmation, and the Add-ons are subject to these GTC in their entirety.

4.2. Fees, Invoicing and Payment. All fees are as set forth in the applicable Order Form or online registration. Unless otherwise specified in the applicable Order Form, Customer shall pay all undisputed fees within thirty (30) days of Customer’s receipt of Company’s invoice. The Base Fee shall be determined by the Order Form or online registration or other offers provided by Company, and shall be calculated based on the expected number of applicable sessions and Daily Active Users (“DAUs”) of the Company Product, including (a) the total expected sessions per month across all domains and the monthly average of DAUs of the Consent Management Platform, and/or (b) the total expected annual unique users who save consent and preferences via the UC Preference Manager.

Usercentrics reserves the right to change the customer to the corresponding higher package if the sessions / DAU / number of unique users on the domains / apps specified at the beginning of the contract are exceeded during two consecutive months. The price difference resulting in comparison to the original contract offer may be invoiced by Usercentrics for the remaining contract term.  Conversely, adjustments for underusage will not be provided. 

In the case of annual contracts under 4.1.1, the fee for each Renewal Term shall increase by seven percent (7%) above the Base Fee applicable in the immediately preceding Term. If Usercentrics does not exercise this right before a new Renewal Term, it shall maintain the right to increase the price in following subsequent Renewal Terms. The change of the price occurs regardless of the change to a higher package.

In the case of monthly subscriptions under 4.1.2, Usercentrics reserves the right to increase the Base Fee at any time, subject to 30 days’ notice, which will be sent to the Customer by email. Unless otherwise agreed, invoicing shall be done for the entire contract term in advance. Invoices for managed services are sent after service has been provided. Usercentrics is entitled to send the invoice in the form of an email. 

Unless otherwise agreed in writing, invoicing shall be done for the entire contract term in advance. Invoices for managed services are sent after they have been provided. Usercentrics is entitled to send the invoice via email. Payment is due in 30 days after the invoice date. The invoice amount must therefore be credited to the Usercentrics account within 30 days of the invoice date. Late payment fees shall be charged at a rate of 3% or the maximum amount allowed by law, whichever is less (plus the costs of collection). The right to claim higher damages for late payment remains reserved. Applicable taxes, excluding those based on Usercentrics’ income, are the Customer’s responsibility.

4.3. Session Increase and Excess Use. Notwithstanding the foregoing, in the event Customer desires to upgrade their plan or otherwise add features, Customer may order such upgrade or additional features with a corresponding higher fee set out on a new Order Form or online registration subject to these GTC. For the avoidance of doubt, a new Initial Term will accompany a new Order Form or online registration and any unused fees paid towards the prior Order Form or online registration shall carry over to such new Order Form or online registration. Usercentrics reserves the right to change the customer to the corresponding higher package if the sessions / DAU / number of unique users on the domains / apps specified at the beginning of the contract are exceeded during two consecutive months. The price difference resulting in comparison to the original contract offer may be invoiced by Usercentrics for the remaining contract term. Payment must be made within 30 days of the invoice date.

4.4. Retroactive Billing for Excess Use. Should Customer use the Company Products in excess of the amount of sessions purchased as part of any given Order Form or online registration, Company shall bill Customer to account for Customer’s excess usage, subject to the terms set forth in this Section 4.

4.5. Suspension of Service. If Customer’s account is ten (10) days or more overdue, in addition to any of its other rights or remedies, Company reserves the right to suspend Customer’s access to the applicable Company Product without liability to Customer until such amounts are paid in full.

5. TERM AND TERMINATION

5.1. Term. This Agreement is effective as of the Effective Date and will continue in effect until terminated as set forth below.

5.2. Termination. Either party may terminate this Agreement with at least five (5) days’ prior written notice by contacting support@usercentrics.com if there are no Order Form or online registrations then in effect. In addition, either party may terminate this Agreement if the other party (a) fails to cure any material breach of this Agreement (including a failure to pay fees) within thirty (30) days after written notice (such notice must contain sufficient detail as to the nature of the breach and state the intent to terminate and email notice is sufficient in the case of non-payment); (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors’ arrangement, composition, or comparable proceeding, or if any such proceeding is instituted against that party (and not dismissed within sixty (60) days thereafter). For clarity, termination of this Agreement will automatically terminate all Order Form or online registrations.

5.3. Effect of Termination. Upon the expiration or termination of this Agreement, (a) Customer shall immediately cease any and all use of and access to Company Products (including any and all related Company Technology) and (b) each party will return to the other party (or destroy) such other party’s Confidential Information. Except as otherwise set forth herein, termination of this Agreement is not an exclusive remedy and the exercise by either party of any remedy under this Agreement will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise.

5.4. Customer Data. At any time before or within thirty (30) days after termination or expiration of this Agreement, Customer may download Customer Data from the Company Products in accordance with the Documentation. Customer acknowledges that if Customer or a Permitted User deletes Customer Data from the Company Products, such Customer Data may still reside in Company’s systems, applications, databases and servers (including, without limitation, as backups and/or archives). Customer acknowledges that the foregoing actions during any Subscription Term may have an adverse impact on Customer’s use of the Company Products (and Company is not liable with respect thereto).

5.5. Survival. The following Sections shall survive any expiration or termination of this Agreement: 1.5, 2, 3, 4, 5, 6.2, 7, 8, 9, 11, and 13.

6. LIMITED WARRANTY; DISCLAIMER

6.1. Limited Warranty. Company warrants that it will provide the Company Products in substantial conformity with the applicable Documentation and the descriptions in the Order Form or online registration. Company’s sole liability (and Customer’s sole and exclusive remedy) for any breach of this warranty shall be, in Company’s sole discretion and at no charge to Customer, to use commercially reasonable efforts to provide Customer with an error correction or work-around that corrects the reported non-conformity, or if Company determines such remedies to be impracticable, to allow Customer to terminate the Subscription Term and receive as its sole remedy and Company’s entire liability, a refund of any fees Customer has pre-paid for use of Company Products or related services it has not received as of the date of the warranty claim. The limited warranty set forth in this Section 6.1 shall not apply: (a) unless Customer makes a claim within thirty (30) days of the date on which the condition giving rise to the claim first appeared, (b) if the error was caused by misuse, unauthorized modifications or third-party hardware, software or services, or (c) to Company Products provided on a no-charge or evaluation basis.

6.2. Warranty Disclaimer. EXCEPT FOR THE WARRANTIES SET FORTH IN THIS AGREEMENT, COMPANY PRODUCTS AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY AND ITS SUPPLIERS EACH EXPRESSLY DISCLAIM ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, OR FITNESS FOR A PARTICULAR PURPOSE.

7. LIMITATION OF LIABILITY

NEITHER PARTY SHALL BE LIABLE, UNDER ANY LEGAL OR EQUITABLE THEORY OF LAW, WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, BUSINESS, CONTRACTS, REVENUE, GOODWILL, PRODUCTION, AND ANTICIPATED SAVINGS OR DATA, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. NOTWITHSTANDING THE FOREGOING, IN NO EVENT WILL EACH PARTY’S AGGREGATE LIABILITY IN CONNECTION WITH THIS AGREEMENT EXCEED THE FEES PAID BY CUSTOMER TO COMPANY DURING THE TWELVE (12) MONTH PERIOD PRIOR TO WHEN THE CLAIM AROSE.

8. INDEMNIFICATION

8.1. Indemnification by Company. Company shall indemnify, defend, and hold harmless Customer from and against any claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising from the infringement of a U.S. patent, copyright, trademark, or other intellectual property right asserted against Customer by a third party based upon Customer’s use of Company Products in accordance with the terms of this Agreement, provided that Company shall have received from Customer: (a) prompt written notice of such claim (but in any event notice in sufficient time for Company to respond without prejudice); (b) the exclusive right to control and direct the investigation, defense, or settlement (if applicable) of such claim (as long as such settlement releases Customer from any and all liability); and (c) all reasonable necessary cooperation of Customer. If Customer’s use of any Company Product is, or in Company’s opinion is likely to be, enjoined due to the type of infringement specified above, or if required by settlement, Company may, in its sole and reasonable discretion: (x) substitute substantially functionally similar products or services; (y) procure for Customer the right to continue using Company Products; or if (x) and (y) are commercially impracticable, (z) terminate the Agreement and refund to Customer any unused, prepaid fees paid by Customer for the terminated period. The foregoing indemnification obligation of Company shall not apply to the extent that the alleged infringement arises from: (1) any modification of the Company Products other than by or on behalf of Company; (2) access to or use of any Company Product in combination with any hardware, system, software, network, or other products, materials or services not provided by or on behalf of Company (3) use of Company Products in breach of this Agreement; or (4) Customer Data. THIS SECTION 8.1 SETS FORTH COMPANY’S SOLE LIABILITY AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM OF INTELLECTUAL PROPERTY INFRINGEMENT.

8.2. Indemnification by Customer. Customer shall indemnify, defend, and hold harmless Company from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with any claim arising from or relating to (a) Customer’s violation of any laws, regulations, or rights relating to Customer Data (including, without limitation, privacy laws, regulations, or rights), or Customer’s breach of Section 2.1, (b) any action taken (or not taken) by Customer based upon use of a Company Product, or (c) any dispute between Customer and any other user of the Company Products. This indemnification obligation is subject to Customer receiving: (x) prompt written notice of such claim (but in any event notice in sufficient time for Customer to respond without prejudice); (y) the exclusive right to control and direct the investigation, defense, or settlement of such claim; and (z) all reasonable necessary cooperation of Company at Customer’s expense.

9. CONFIDENTIAL INFORMATION

9.1. Definition. “Confidential Information” means information disclosed by one party to the other that is marked as confidential or proprietary or that ought reasonably to be understood as confidential or proprietary. All Company Technology, performance information relating to the Company Products, and the terms and conditions of this Agreement (including the fees and pricing information) shall be deemed Confidential Information of Company without any marking or further designation. Confidential Information does not include Customer Data, nor does it include information that the recipient already lawfully knew, that becomes public through no fault of the recipient, that was independently developed by the recipient without any reference to or use of Confidential Information, or that was rightfully obtained by the recipient from a third party.

9.2. Obligations. The recipient agrees not to disclose Confidential Information except to its Affiliates, employees, contractors and agents who need to know it and have agreed in writing to keep it confidential. Only those parties may use the Confidential Information, and only to exercise the recipient’s rights and fulfill its obligations under this Agreement, while using at least a reasonable degree of care to protect it. The recipient may also disclose Confidential Information to the extent required by law after providing reasonable notice to the discloser and cooperating to obtain confidential treatment. Unauthorized disclosure of Confidential Information may cause harm not compensable by damages, and the disclosing party may seek injunctive or equitable relief in a court of competent jurisdiction, without posting a bond, to protect its Confidential Information.

10. SECURITY

Company shall use reasonable physical, technical, and administrative procedures designed to protect, safeguard and help prevent loss, misuse, and unauthorized access, disclosure, alteration or destruction of Customer Data, and Company will choose these safeguards based on the sensitivity of the information that is collected, processed, and stored and the current state of applicable technology.

11. PUBLICITY

Except as otherwise agreed in writing (email to suffice), neither party may use the other party’s name, logos or marks without such party’s written pre-approval in each case; provided that Company may use Customer’s name and logo on Company’s web site and in Company promotional materials to identify Customer as a Company customer.

12. DATA PROCESSING

To the extent that Company processes any data which is defined as “personal data,” “personal information,” or “sensitive data” in the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) or the California Consumer Privacy Act of 2018, as amended (“CCPA”) (“Personal Data”), Company shall do so as described within its privacy policy at https://usercentrics.com/privacy-policy/. If the Personal Data that Company processes relates to individuals who are data subjects entitled to the rights granted under GDPR, Customer acknowledges that Company does so as a processor as defined in GDPR. If the Personal Data that Company processes relates to individuals who are California residents, and Customer is subject to CCPA, Customer acknowledges that Company does so as a service provider as defined in CCPA. To comply with the requirements of the applicable data protection laws, including but not limited to GDPR and CCPA, with respect to the processing of Personal Data, the parties agree to enter into an appropriate data processing addendum (“DPA”) and to adhere to the provisions of such DPA. In the event of any conflict between this Agreement and a DPA, the DPA shall govern.

13. GENERAL TERMS

13.1. Assignment. This Agreement will bind and inure to the benefit of each party’s permitted successors and assigns. Neither party may assign this Agreement except upon the advance written consent of the other party, except that either party may assign this Agreement without such consent in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of such party’s assets or voting securities. Any attempt to transfer or assign this Agreement except as expressly authorized under this Section 13.1 will be null and void.

13.2. Force Majeure. Neither party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events which occur after the signing of this Agreement and which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, or failure or diminishment of power or telecommunications or data networks or services.

13.3. Subcontractors. Company may use the services of subcontractors for performance of services under this Agreement, provided that Company remains responsible for such subcontractors’ compliance with the terms of this Agreement.

13.4. Independent Contractors. The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.

13.5. Severability. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited to the minimum extent necessary so that this Agreement shall otherwise remain in effect.

13.6. Governing Law; Jurisdiction and Venue. This Agreement shall be governed by the laws of the State of Delaware and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court in Wilmington County, Delaware), any dispute arising under this Agreement shall be finally settled in binding arbitration. The Judicial Arbitration and Mediation Service, Inc. (“JAMS”) will administer the arbitration in accordance with its Comprehensive Arbitration Rules and Procedures (though to the extent JAMS’ Expedited Arbitration Procedures are available, they will apply), and the arbitration will be held in Wilmington, Delaware. Subject to the foregoing provisions of this Section 13.6, the jurisdiction and venue for actions related to the subject matter hereof shall be the state and United States federal courts located in the state of Delaware and both parties hereby submit to the personal jurisdiction of such courts.

13.7. Notice. Any notice or communication required or permitted under this Agreement shall be in writing to the parties at the addresses set forth as first listed above or at such other address as may be given in writing by either party to the other in accordance with this Section and shall be deemed to have been received by the addressee (a) if given by hand, immediately upon receipt; (b) if given by overnight courier service, the first business day following dispatch or (c) if given by registered or certified mail, postage prepaid and return receipt requested, the second business day after such notice is deposited in the mail. In addition, any legal notices to Company must be delivered to the following email address: legal@usercentrics.com but, notwithstanding earlier receipt via email, legal notices will be deemed received when the physical notice is received as set forth in preceding sentence.

13.8. Modifications to this Agreement. Changes to these GTC will be offered by Usercentrics in text form (a) in the case of monthly subscriptions, no later than thirty (30) days before the proposed date of the Renewal Term, or (b) in the case of all other subscriptions, no later than two (2) months before the proposed date of their effective date, but no later than upon the beginning of the renewal term. The contracting party shall be considered to have given its consent if it has not notified its rejection before the proposed date of effectiveness of the amendments. Usercentrics will specifically draw the Customer’s attention to this consent requirement.

13.9. Purchase Orders.  Purchase orders (and similar documents) issued by Customer are for administrative purposes only (e.g., setting forth products and services ordered and associated fees) and any additional or different terms or conditions contained in any such order shall not apply (even if the order is accepted, or performed on by Company).

13.10. No Third Party Rights. There are no third party beneficiaries to this Agreement.

13.11. Export Compliance. Each party shall comply with all applicable export and re-export control and trade and economic sanctions laws, including the Export Administration Regulations maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”), and the International Traffic in Arms Regulations maintained by the U.S. State Department. Neither party, nor any of its subsidiaries or any person acting on its behalf or owning 50% or more of its equity securities or other equivalent voting interests, is (a) a person on the List of Specially Designated Nationals and Blocked Persons or any other list of sanctioned persons administered by OFAC or any other governmental entity, or (b) a national or resident of, or a segment of the government of, any country or territory for which the United States has embargoed goods or imposed trade sanctions.

13.12. Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications, relating to the subject matter of this Agreement. This Agreement may be executed electronically and in counterparts (such as via DocuSign), which counterparts taken together shall form one legal instrument. Any pre-printed terms in a Customer purchase order or similar document are null and void.

Click here to see the Terms and Conditions (USA) valid until March 17, 2025.