Frequently Asked Questions
How long does it take to install the CMP, and does it require IT or Legal support?
Are there guides to help us set up and maintain the CMP?
Yes! We have lots of resources to help you with implementation, customization and optimization. We have an Installation Guide via Google Tag Manager, or directly on the website. For even more guides, check out our Knowledge Base.
Are subdomains within a domain included?
Yes, pricing is based on the number of sessions per month, not the number of subdomains.
Do ad blockers block the Usercentrics CMP?
Currently we are unaware of any ad blocking technology that would block the Usercentrics CMP.
Does the Usercentrics CMP enable sharing user consent among domains?
Can we display different cookie banners on our website?
Yes, you can create any number of CMP installations for a group or company and also design them individually.
Where can I find the Usercentrics Terms & Conditions and Data Processing Agreement?
Do you use a CDN, and if so, does it transfer IP addresses to the United States?
In order to load the code of the Usercentrics CMP as quickly and reliably as possible for all your users, Usercentrics uses a Content Distribution Network (CDN). Based on the location of the website visitor, the next server is thus selected to load the corresponding files. Since a CDN has a global list of IP addresses, analysis tools such as Webkoll can accidentally mistake the server for an American one. However, all servers that receive and process consents are located in the EU. Our API server is located in Frankfurt, with a consent database in Belgium.
Has Usercentrics concluded standard contract clauses with Google Cloud?
As a precautionary measure, we agreed on an EU standard contract (Processors 2010) with Google LLC on October 19, 2019. Immediately after the announcement of the Schrems II verdict, Google LLC changed its data transfer to Google LLC from the previously used Privacy Shield to the EU standard contract clauses (Processors 2010) for all customers, including Usercentrics, on August 15, 2020. The EU standard contract clauses (Processors) of Google LLC in the version of August 19, 2020 has been executed between Google LLC and Usercentrics since August 19, 2020.