Usercentrics Trust Center

We know that privacy plays a critical role in earning and maintaining your trust.

How we work to protect your privacy is codified in our Privacy Policy and internal guidelines on our security and privacy practices and processes.

• Privacy Policy

Usercentrics’ success depends on building and nurturing our customers’, partners’ and shareholders’ confidence in our integrity and our independence.

We actively work to remind ourselves of our mission, vision and values, as well as environmental, social and governance principles, to help ensure that we incorporate them daily in our ethics and operations.

We not only live by the principles of our Code of Conduct but we also undergo independent verification of our security, privacy, and compliance controls to help you meet your regulatory and policy objectives.

Policies

• Privacy Policy
• Other internal policies – Contact us
• Code of Conduct

Regulations

• DMA, GDPR, CCPA, VCDPA, LGPD, POPIA, FADP & TCF 2.2

Certifications

• ISO 27001 – Information Security Certification
• Web Content Accessibility Guidelines (WCAG) Certification
• TISAX® Assessment – German Association of the Automotive Industry (VDA) and the ENX Association
• Terms and Conditions for Information & Communication Technology Certification
• Liability Insurance Certification

Partnerships

• Google Certified CMP partner, IAB TCF 2.2, BVDW, IAPP Bronze

At Usercentrics, transparency is not just a buzzword, but a core value that is deeply ingrained in our operations.

We understand the importance of data sovereignty and respect for user privacy, ensuring that the users have total control over the information they provide to us.

This commitment to transparency is not just about compliance, it’s about creating trust between users and businesses worldwide.

• General Terms and Conditions for Using the Usercentrics Software – EU | US
• Data Processing Agreement

Security governance
Security governance is critical for our strategy. We take guidance from industry standards such as the International Organization for Standardization (ISO), and TISAX

Audit and compliance
Usercentrics experts are prepared to assess security controls and manage certifications and attestation audits. We are ISO 27001 and TISAX certified and can address third-party risk management and assess our suppliers for compliance.

Business resilience
Resiliency lets Usercentrics adapt to threats against the interests of stakeholders, reputation, critical operations, and more. To do this, we implement redundancy and business continuity management into our systems to help us to respond to threats.

Cyber defense
We monitor and provide alerts for suspicious activity and vulnerabilities, conduct routine scans of external-facing Web infrastructure and third-party penetration tests.

Threat and risk assessment
To protect customer data, Usercentrics uses a risk-based methodology that supports planning, mitigation, and countermeasures. We can address threats to our assets and resources by conducting assessments and understanding the impact they may have.

• ISO 27001 – Information Security Certification
• TISAX® Assessment – The German Association of the Automotive Industry (VDA) and the ENX Association

• Usercentrics Operation Systems Status page

Data management is deeply intertwined with our business, our products, and core company values.

We handle your data with enormous care not only by having contractual safeguards in place and choosing our suppliers with care but also by checking in on our internal technical and organizational measures regularly to ensure our internal processes are safe.

We conduct an internal TOMS audit regularly to check and improve our technical and organizational measures.

• Data Processing Agreement
• Data Processing Agreement Compliance – Internal TOMS Audit Certification – (Translation in English)

At Usercentrics, our steadfast commitment to delivering trustworthy solutions is reflected in our product ratings and in the trust from over 2.1 million websites and apps using our products. We proudly hold three consecutive leader badges on G2, reflecting our consistent excellence and commitment to innovation.

More than just a statistic, our staggering 99%+ customer retention rate provides tangible proof of the trust that our clients place in us and our solutions.

We believe that transparency catalyzes trust, which is why we provide real-time system performance visibility, enabling our clients to see firsthand the efficiency and reliability of our solutions.

This commitment to trust and transparency is the cornerstone of our success and will continue to guide our future endeavors.

• Real-time and historical data on system performance